Client Survey.

Thank you for selecting FM GROUP INC to work with you on your project! By selecting FM GROUP INC, you expressed your trust in our ability to execute your project and in providing you with a great experience.

To the right you will find a short survey. I would appreciate your feedback to find out if we were able to meet your expectations of the services provided to you. Your answers to these questions will be of great help in assisting me to continue to coach my Project Teams in making every client’s experience with FM GROUP INC a great experience.

Please complete and submit this survey to me. I will not share your identity with my Project Teams unless you select for me to do so. In addition, if you have any concerns you would like to discuss, please feel free to call me at 602-277-7877 ext. 218.

Thank you again for not only selecting FM GROUP INC for your project, but also for your response to this survey.

Michael T. Fries, AIA, President

	Thank you for selecting FM GROUP INC to work with you on your project! By selecting FM GROUP INC, you expressed your trust in our ability to execute your project and in providing you with a great experience. To the right you will find a short survey. I would appreciate your feedback to find out if we were able to meet your expectations of the services provided to you. Your answers to these questions will be of great help in assisting me to continue to coach my Project Teams in making every client’s experience with FM GROUP INC a great experience. Please complete and submit this survey to me. I will not share your identity with my Project Teams unless you select for me to do so. In addition, if you have any concerns you would like to discuss, please feel free to call me at 602-277-7877 ext. 218. Thank you again for not only selecting FM GROUP INC for your project, but also for your response to this survey. Sincerely, Michael T. Fries, AIA, President		SERVICES Franchise Name: Location of Store (City, State): Which service(s) did FM provide you with? Layout/Blackline Design Development Construction Drawings Have you used other architects for similar services in the past? Yes No COMMUNICATIONS (1) Did Did FM clearly COMMUNICATE the process and timelines of the project at the kickoff meeting? Yes No (2) How was FM’s COMMUNICATIONS with you for the duration of your project(s)? (i.e., Did we keep you apprised of the project’s status?) 5 (Excellent) 4 3 2 1 (Poor) (3) How was FM’s RESPONSIVENESS to your questions or issues? (e.g., Did we respond in an appropriate time frame?) 5 (Excellent) 4 3 2 1 (Poor) SCHEDULE (1) Did FM complete your project(s) ON-SCHEDULE? Always Sometimes Never (2) If your project(s) were not completed ON SCHEDULE, were you informed of the delay? Always Sometimes Never EXPERIENCE (1) Did you find FM's FEES to be reasonable compared with other Architects? Always Sometimes Never (2) On a scale of 1 to 5, how was the QUALITY of the service that FM provided to you as compared to other firms you may have worked with on other projects 5 (Excellent) 4 3 2 1 (Poor) (3) On a scale of 1 to 5, how was your OVERALL EXPERIENCE with FM compared to other architectual firms that you may have worked with? 5 (Excellent) 4 3 2 1 (Poor) ADDITIONAL FEEDBACK Additional Comments What was your preferred method of communication for your project? Mail Email Phone Face-to-Face (when available) Did you visit our website (www.fmgroup.net) to learn more about FM? Yes No IDENTITY. Optional. Please complete if you would like FM to contact you. Name: Company: Phone Number: Email: May we use your survey comments in FM collateral material? Yes No





	CLIENT SURVEY: Multi-Unit (Franchise)